About LOVEPROPERTyRENT
LOVEPROPERTYRENT is a team of online property maintenance specialists, who work solely for the Joanne Baylis property portfolio.
Our service is personal and efficient. It is important to Joanne that her properties kept in good order and well maintained.
Should you have a maintenance issue, please get in touch with us straight away so as we can resolve any issues you may have.
Please report maintenance, repairs, or any other issue, through the following link: http://lovepropertyrent.fixflo.com/
Warmest Regards,
The Love Property Team
The LOVEPROPERTYRENT Team only responds to Maintenance and Repair Issues which have been logged through our system
Please report any maintenance, repair or any other issue through the following link: http://lovepropertyrent.fixflo.com/
Our online system is very easy to use – the platform allows any issues that you may have to be documented and recorded against your address; our team will consider your report and take appropriate action, sending out a contractor, if required. If you require telephone contact please add this to the system when you make a report and one of our Maintenance Handling Team will schedule a call with you.
Please note if a contractor is called out and the issue has arisen as a result of a tenant/user error, or it turns out that the issue to which the call out relates is not the landlord’s responsibility, then the tenant will be liable and charged for the contractors costs associated with the call out. If a contractor is booked to attend a property and is cancelled by the tenant within 24 hours of the appointment, the tenant will be charged a cancellation fee, as charged by the contractor.
The LOVEPROPERTYRENT Team is available to provide support Monday to Friday, between 10am and 4pm. The Team does not work weekends.
The Team will address any issues that a tenant raises as quickly as possible and in any event it will aim to respond* within:
• 72 hours for Urgent/Emergency Repairs; and
• Within 10 working day for Non-Urgent/Emergency Repair.
If you consider your issue to be urgent or an emergency, please specifically state that when reporting the Issue to the Team via the system; and, explain why you consider it to be such; in particular, if you consider that the property is unsafe or is at risk of imminently suffering severe damage, please notify the Team immediately, through the system by logging on at http://lovepropertyrent.fixflo.com
*Respond means contacting the tenant to understand the issue; take instructions from the landlord; and, if appropriate, contact the landlord’s contractor to arrange an appointment at the property.
As tenants, you are responsible for any damage caused by frost, mould, damp and condensation, or any adverse weather conditions, where proper precautions have not been taken. Please take time to read and understand how to prevent damage to the property.
This is just a gentle reminder to make you aware of the risks of burst water and heating pipes in cold weather.
Winters can be very cold and temperatures can drop well below freezing.
A burst pipe can wreak havoc in your home and to its contents. The result is water cascading through a building bringing down ceilings and causing thousands of pounds’ worth of damage to the contents.
Every winter, hundreds of people learn this lesson the hard way, but all this can be avoided by taking a few simple precautions:
- Always maintain at least a low level of heat in the property throughout the day and night. This is especially important if the property is to be left empty for several days, perhaps over a Christmas holiday period.
- Make sure that you are aware of the location of stop taps and that they are easy to shut-off in case of an emergency.
- Make sure your boiler frost thermostat is working which means the heating will come on automatically in the night when the temperature approaches freezing.
- Check waste pipes and heating boiler overflow pipes for icing up – this will stop your boiler working just when you need it most (Does not apply to Apartment rentals).
- Report any minor leaks or dripping taps.
PLEASE NOTIFY US IMMEDIATELY SHOULD THERE BE ANY ISSUES REGARDING THE ABOVE – Through the following link:
http://lovepropertyrent.fixflo.com/
If you leave the property unattended for any period it is your responsibility to take reasonable precautions.
Please be aware that the landlord’s insurance policy and your tenancy agreement states that the insurers should be informed if the property is to be left empty for more than [14] days. Please advise us asap if you intend to leave the property for more than 14 days, to comply with the terms of your tenancy agreement.
Whilst writing, we would draw your attention to the matter of insurance.
Your landlord is under no obligation to provide cover for your contents, please check you have adequate insurance for your contents.
In addition to covering your own belongings, your policy should protect you, should you accidentally damage the landlord’s contents, thus protecting your deposit.
PLEASE NOTIFY US IMMEDIATELY SHOULD THERE BE ANY ISSUES REGARDING THE ABOVE – Through the following link:
http://lovepropertyrent.fixflo.com/
During this period, it is suggested, winter garden furniture, trampolines, small items (if applicable) are put away in a garage or tied down.
If the worst happens and you have a burst:
- Turn off the stop tap and open all sink taps to drain off as much water as possible.
- If the heating system is affected, find the system drain and /or bleed valves and drain down, releasing the system pressure as quickly as possible.
- Locate any leaks and catch leaking water in containers whilst temporarily lagging the leaking pipe.
PLEASE NOTIFY US IMMEDIATELY SHOULD THERE BE ANY ISSUES REGARDING THE ABOVE – Through the following link:
http://lovepropertyrent.fixflo.com/
Winter time and the cold weather can result in signs of condensation inside your home. This is quite common, even in a new property. The first signs are usually the appearance of black mould spots and a musty smell in the coldest parts of the house – usually in bedrooms and bathrooms.
If your property has been free from these signs in the warm summer months, then it is unlikely to be a damp problem created by defects in the property – condensation is the most likely cause.
What is Condensation?
Condensation is a process where moisture (steam) in the air inside your home is condensing-out into water droplets on cold surfaces. This is most noticeable on hard surfaces like glass or tiles, where pools of water may appear on window sills. With soft surfaces like wallpaper, carpets, bedding and clothes you will not notice the water, but it will be absorbed into these items making them cold and damp and over time resulting in mould and mouldy smells.
What causes Condensation?
There are three main causes of condensation in a home:
- Rooms that are too cold and inadequately heated, creating lots of cold surfaces.
- The production of too much steam from cooking, washing, showering, clothes drying etc – all result in moisture laden warm air, which will rise to the highest and usually the coldest part of the house, where condensation takes place.
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Inadequate ventilation of steam produced at a source, which keeps it all in the sealed envelope of the house.
Modern houses with double glazing and draft proofing are effectively hermetically sealed boxes, with little or no venting of excess moisture as and when it is produced, for example a bathroom shower or cooker.
How can I prevent Condensation and Mould?
Actually, you can do a lot to prevent condensation in your home and it’s fairly simple to do.
- Maintain a minimum and consistent temperature in all your rooms especially bedrooms and bathrooms – temperatures should not be allowed to fall below about 18°C.
- If you are out all day, leave some heating on to keep the house warm – it costs less to maintain the temperature than to warm-up from cold, and it’s much more comfortable.
- Minimise the amount of steam you produce when cooking (keep lids on pans etc.) and washing, and always vent this to the outside, for example by opening a window or using the cooker extractor fan. Always confine steam to the room it is produced in by keeping internal doors closed.
- Do not dry wet clothes on radiators or around the property and try to keep wet things out of the property, leave them outside, utility or garage, if applicable.
- Open windows to increase ventilation.
- When in the kitchen and bathroom, keep extractors turned on.Measures such as these will cure most problems of condensation and mould. However, if the property has become very cold and damp over a long period it may take some time to dry everything out thoroughly with good heating, so that surfaces are no longer cold and damp.
Should any of the below situations arise, please remember to report that fact to the LOVEPROPERTYRENT Team via http://lovepropertyrent.fixflo.com to ensure that we have a proper record of each incident and can provide you with the support that you need.
If you experience any of the following:
SMELL GAS
Please contact the National Grid on 0800 111 999
http://www.nationalgrid.com
SMELL SMOKE / SEE A FIRE
Call 999 immediately
BREAK-IN OR THEFT
Call 999 or contact your local Police station. When reporting a crime the Police will give you a crime number. Please make a note of this number, as you and the Landlord will need to provide it to insurers. It is the tenant’s responsibility to insure their own possessions and the landlord has no liability for any loss that the tenant may suffer.
GAS OR ELECTRICITY FAILURE
First, check with a neighbour to see if they are experiencing the same trouble. Then contact your provider as it may be an outage in your area or street. The Utility supplier will then inform you as to how long this will be and next steps.
TRIPPING OF ELECTRICS
Please ensure that no switches have flipped to an ‘off’ position on your fuse board box. Reset to an ‘on’ position if they have. If a bulb has blown, you will need to replace it; if an appliance is also not working, check the fuse in its plug, as this may also need to be replaced.
HEATING OR HOT WATER FAILURE
Please refer to the ‘troubleshooting’ section of the user manual or manufactures instructions for your water heating system or Boiler, as it may be a simple everyday issue. If there is no manual in the property you may find a copy by searching via the Internet.
- For Gas Boilers – Check to see if you need to reset the pilot light or re-pressurise the boiler – these both fall under the tenant’s responsibilities.
- For Electrical Boilers any issues can ordinarily been seen – so please refer to the manual to see if it is a simple issue first.
- For Oil Boilers –Please ensure the oil tank has enough oil in it; if the system runs out of oil, this can cause damage to the heating system. Keeping the oil regularly topped up (via an oil company) is the responsibility of the tenant.
HEATING FAILURE
This may be because your radiators need bleeding, if one radiator is only just warm at the bottom there could be air within the heating system. You will therefore need to bleed the air out of that radiator to regain the heating. If you do not have a radiator key, they can be cheaply and easily purchased from a DIY store.
NO WATER
Firstly, check whether you have cold water running from the kitchen tap as this is usually linked to the mains and could indicate the water authority has turned off the supply. Check with your neighbours to see if they are experiencing the same, if so please contact your local water provider directly.
PIPE BURST
In the event of a burst pipe, locate the stopcock and turn all water off immediately. If there is a danger it may affect any electricity then also switch this off at the fuse board. Then please contact your water supplier.
The contact for the water supply in your area is Severn Trent Water on 0800 783 4444 (open 24 hours a day, seven days a week).
LOST KEYS
If you have lost your key please be aware that calling a locksmith out will be at your own expense. If you do replace keys with a new lock, please notify us immediately. You will also be required to provide us with two sets of keys.
Love Property Team is available to provide support Monday to Friday, between 10am and 4pm. The Team does not work weekends. The Team will address any issues that a tenant raises as quickly as possible and in any event it will aim to respond* within:
• 72 hours for Urgent/Emergency Repairs; and
• Within 10 working day for Non-Urgent/Emergency Repair.
If you consider your issue to be urgent or an emergency, please specifically state that when reporting the Issue to the Team via the system; and, explain why you consider it to be such; in particular, if you consider that the property is unsafe or is at risk of imminently suffering severe damage, please notify the Team immediately, through the system by logging on at:
http://lovepropertyrent.fixflo.com
*Respond means contacting the tenant to understand the issue; take instructions from the landlord; and, if appropriate, contact the landlord’s contractor to arrange an appointment at the property.